Using Interactive Voice Response to Provide Remote Training Follow-Up

Opportunities for Continued Learning and Interaction

From July to September 2016, Winrock International and the Empowered Entrepreneur Training Program (“EETP”) Team piloted an Interactive Voice Response (IVR) system, with following goals:

• Reinforce ‘Business’, ‘Empowerment’, and ‘Leadership’ concepts introduced and training methods practiced in preceding trainer certification program.
• Share new ideas and suggestions from fellow trainers.
• Explore an alternative to costly in-person refresher trainings for certified trainers.
• Determine the viability of utilizing similar messages directly to the entrepreneurs supported by EETP trainers.